| Problem |
Possible Cause |
Action |
| No picture, No Sound and no front panel display |
Set-Top box is not plugged into the mains or is not switched on. |
Check mains connections. Press to ON/OFF button on the front of the STB. |
| No Picture, No Sound but the front panel shows the display. |
The receiver is on Standby. |
Press on the power button  on the Remote control to bring the Set-Top box out of standby. |
| No Picture, No Sound but the indication on the front panel of the Set-Top box is correct |
1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing |
1. Press the AV button on your remote.
2. Check the AV connection in the STB.
3. Check the TV’s AV connection.
4.Check all your connection and consult [see “connection diagram] or call us. |
| Irregular or bad reception |
Problem with cable connections. [damaged, broken connection or wires] |
1.Check all the connections and cables.
2. Contact customer service. |
| A blank screen comes when you choose some services. |
You are watching a encrypted service or program |
1. Choose another service or program
2. Contact customer service |
| The remote works with the TV & not with my STB. |
1.You need to reset your remote control. |
1.Press STB on your remote control to control your STB
2.Refer this guide to program your remote |
| The remote control does not operate. |
1.Your STB may be off.
2. There are no batteries or the batteries may have become flat. |
Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains. |
| I have forgotten my PIN |
|
Call customer care to have your PIN reset |
| I cannot close the electronic programme guide |
|
Press  exit key on remote. |
My Airtel DTH can’t get Standby mode when connected to power supply.(no power)
What may be the first solution about this problem?
Thanks in advance.
I have same issue. Did you resolve it ?
My Airtel DTH some times the audio is not coming until the settop box wire is remove and then
What may be the first solution about this problem?
Thanks in advance.
i am also getting same audio is not comming please suggest. but tv volume is ok. tv and dth volume increases more and it is not in mute. after rest also getting same. when i switch off and on some times it resolved some times not resolving. please help. call me 8050150543
I have same problem please suggest.
Getting error code B001. Tried all the instructions displayed on the screen. Still it is not working. Have logged complaint. But no response till now.
My Airtel DTH showing a green light and some channels are working fine but for some channels, it is showing “No Signal b001” error.
Is it a problem of dish alignment or setup box.
Same troubleshoots with me as well
No single error code boo1
Same problem here
Sir, my tv is not working with error B 001
Sir, my TV is not works pilj chlu kijiye
My airtel dth tv not working.. only showing no signal- no signal…over all is blank. What i do?
My airtel digital tv set top box can’t work because the problem is the set top box stand by light and remot command light on at the time and can’t close this light what to to to stop stand by light
I have the latest Airtel DTH box when I switch on with the remote I see no display.. I pull out the HDMI connector and reconnect and all seems to be fine. I have changed the port on the TV, Cable is new branded, Airtel team also changed the box on my request. Still having the same issue. some thoughts/suggestions please
My airtel HD settopbox is dead in last 7 day and my complaint costomare car bt is pending no more Ripley
Is thard class service i m no more longest customer from AIRTEL DTH is ID3015980817
my airtel setup box going off mode please suggest to run 24/7
My airtel setup box, when I connect to power and cable, it shows red light only. the same setup box working properly at my neighbour’s house. my neighbour’s setup box working on my cable. why my setup box not working on my cable. I tried to switch on/off the power/cable and reset to factory mode all. still, I couldn’t get.
My wireless set up box light glowing at initial stage after that light not glowing and signal not came what can do
Only yellow light shows
My dish tv showing wrong colour effect.. i cant solve this problem.. even i had restored factory reset setting.. please can u solve this problem as fast as possible..
My airtel dth does not changes channels quickly with dth remote.
Pls tell me what should I do my TV screen is showing no signals
Green light is blinking in my STB MIDEL NO. MBSN-H412. No display on TV.
My airtel reciever not working , my remote work properly but receiver light never flesh.
Red and green does not working. Airtel receiver properly work airtel advertisement show in tv but I neither chang channel nor increase volume. I hope you solve the problem.
My name is Nishith.
My setup box is not starting.No video audio.No signal in TV. .
All Led light on i e red ; Green and Yellow when power on..But setup box not booting.Pls do needful
I have an airtel dth connection amd My television display is showing no signal . check external or another input i have checked all the connections and tried other input as well. I still cant receive the signal and there is no signal error code also
New connection airtel dth hd. After subscription start, getting display video first but audio is coming after. Gap between of 1 2 seconds
Sound coming but picture not shown and panel display also not shown
My remote is not working at all but airtel DTH TV is working with my mobile
Thanks for another informative blog. The place else may just I am getting that type of info written in such a perfect method? I’ve a mission that I’m just now running on, and I’ve been at the glance out for such information.|
My Airtel digital set top box often off mode
My airtel dish TV I’d 3031707170 Manoj Kumar my setop box is not on so please help me
When i recharge today 9am at this time my setup box is off.now at 6pm i start it,but it’s show your account is suspended.what can i do now to active it.
Today at 9am i recharge my airtel dth,at this time my setup box is off.now i start it at 6pm.then it’s show your account are suspended.
So what can I do now for active it.
Airtel dth plan my mob 9785482568
My father using Air Tel DTH I’d no is 3023507641 has charged ₹399 on 14 mar 20 only work four after four days screen is showing suspended pls recharge your TV again I recharged
₹ 150 but still TV DTH showing suspended please rectify the problem
Regards
Kindly refresh your service to customer Id 3027946959
Set top box is not turning on to green. After switching on the power supply, the Red light starts glowing on the box, but when I press the ‘stb’ button on remote, I see the signal going out of the remote , but set top box is not switching on (does not turn to green). The remote is working fine, when I try to switch on the TV and/or when I change the volume, it works. Kindly advice
STB Connection#: 3007571553
My dth not connect plz refresh
Sir I have recharged with 265/- Monthly pack, but my connection shows only two channels, rest is not working, showing bad connection. if cable is faulty then no channel will come, but stat Bharat & Big magic channel is working properly.
Where is fault?
My setop box is showing green light but the tv is not starting even in av
My airtel dth TV not working
My phone no =9891265240
I’m Sade
My Airtel dth is not working
My Airtel dth tv is not working
My Airtel dth tv had some problem occurred so please check and solve my Airtel dth.
Ph.9505895264
My Airteldishtv setop box is not working plz solve it,my number 9947724850
My airtel d2h setup box is green and there i s no signal on screen.
I have Airtel Set top box MPEG4 is not turning on to green. After switching on the power supply, the Red light starts glowing on the box, but when I press the ‘stb’ button on remote, I see the signal going out of the remote , but set top box is not switching on (does not turn to green). The remote is working fine, when I try to switch on the TV also it is not working. Kindly advice
No signal received. What should the degree / angle of the dish be at and the receiver should align zero (0) with what degree?
My Airtel DTH showing a green light and 3-4 free channels are working but for majority of channels, it is showing “No Signal b001” error.
Is it a problem of dish alignment or setup box. Who will fix this, this problem is from the 5th day from the date of installation.
My settop box intermittently going to standby for few seconds. In that period no pic, no sound.
My one shows the ad screen which shows for a second.But now it stays like that on my screen.What should I do
My Airtel setup box is not even initialising .It show “please wait, initialising” and then suddenly to the blue no signal background