| Problem |
Possible Cause |
Action |
| No picture, No Sound and no front panel display |
Set-Top box is not plugged into the mains or is not switched on. |
Check mains connections. Press to ON/OFF button on the front of the STB. |
| No Picture, No Sound but the front panel shows the display. |
The receiver is on Standby. |
Press on the power button  on the Remote control to bring the Set-Top box out of standby. |
| No Picture, No Sound but the indication on the front panel of the Set-Top box is correct |
1. You are watching TV through your cable operator, Aerial connection or VCD, DVD player.
2. The AV connection are wrong.
3. The connections are right, but the TV is not connected up to external AV source [AV1, AV2 or DVD]
4. The cable connections are may be faulty [damaged, broken] or missing |
1. Press the AV button on your remote.
2. Check the AV connection in the STB.
3. Check the TV’s AV connection.
4.Check all your connection and consult [see “connection diagram] or call us. |
| Irregular or bad reception |
Problem with cable connections. [damaged, broken connection or wires] |
1.Check all the connections and cables.
2. Contact customer service. |
| A blank screen comes when you choose some services. |
You are watching a encrypted service or program |
1. Choose another service or program
2. Contact customer service |
| The remote works with the TV & not with my STB. |
1.You need to reset your remote control. |
1.Press STB on your remote control to control your STB
2.Refer this guide to program your remote |
| The remote control does not operate. |
1.Your STB may be off.
2. There are no batteries or the batteries may have become flat. |
Make sure you point your remote directly towards your STB and nothing is between the two. The remote command light on your STB and on your remote control should flash each time you press a remote key. If neither light flashes, check batteries in you remote and if your STB is plugged to mains. |
| I have forgotten my PIN |
|
Call customer care to have your PIN reset |
| I cannot close the electronic programme guide |
|
Press  exit key on remote. |
Set up box light is not getting green even after switching on.
Set top box not getting on
I’m too facing the same problem…It keep showing red, stating no signal. No help from customer care.
The TV was working fine but got off by itself & now no light is coming on the STB. Please assist
some channels coming. some channels are NOT coming. it must be tv studio problem?
The setup box shows green light but nothing comes on TV.
Setup Box light is not getting green after switching on. please reply.
Airtel dth connection ID 3016101823 primary connection is not working inspite of fact that sufficient balance is available.
Very poor service. No response from local kanpur office.
My Airtel dth is not playing TV channels whereas videos and movies playing, how to redress this
Problem.
In lg TV ,we use Airtel set of box in Airtel remote we wrongly pressed STB button.so we off the TV twice but now it shows not programmed how to solve this problem.please help me.
My Airtel set up box is not getting power on after plugin in main switch